Member Code of Conduct
Everyone using the YMCA of Greater Waukesha County is expected to behave in a mature and responsible manner and to respect the rights and dignity of others. The YMCA insists that individuals using the facility demonstrate caring, honest, respectful, and responsible behavior. We do not permit profane language or actions that can hurt or frighten another person. Any inappropriate behavior may result, at the sole discretion of the YMCA, in suspension or termination of membership.
Member safety is our number one priority. While members, program participants, and guests are using our facility, we want them to feel safe. For that reason, the YMCA of Greater Waukesha County requires everyone, each time they visit the Y, to either scan their membership card, download our mobile app and scan their device, check in with a photo ID or show a program participant pass to gain entry into the facility. A membership card is issued to members 8 years of age and older. Membership cards are non-transferable. Replacement cards are available for $5.
Membership Payment Policies
All memberships must be set up as a monthly bank draft or paid in full as a semi-annual or annual payment. Bank drafts must be set through a savings or checking account or a credit/debit card.
- All membership dues are non-refundable. Memberships paid in full are not refundable for any reason.
- Should any payment not be honored by your bank or credit card company for any reason, you are responsible for that payment, plus a $10 service fee. This is in addition to any service fee your bank or credit card company may charge.
- Loyalty rate will not apply for any membership lapsed for more than thirty days.
- The YMCA reserves the right to terminate membership upon non-payment of fees.
- The YMCA Board of Directors may, at their discretion, adjust the monthly rate applicable to any category of membership. Members will receive at least 30 days’ notice prior to any such change. Annual or semi-annual membership fees will be adjusted at the time of the renewal
Membership Cancellation Policy
In order to terminate or change your membership status you must give the YMCA written notice by the 15th of the month prior to the draft you want to terminate or change. The monthly draft on the 10th of the month is for that calendar month. All membership cards should be returned to the Business Office at which time temporary cards will be issued valid through the end of the termination month.
Guest Pass Policies
- Guest Passes are a YMCA of Greater Waukesha County membership privilege.
- Members must pick up all five guest passes at one time.
- Guest passes expire at the end of the calendar year in which they were issued.
- All guests 16 and older must present a valid photo ID.
- Guests must complete a waiver at the Welcome Center prior to entry. Guests under 18 must have a parent complete the waiver prior to entry.
- Children 7 years of age and under must be accompanied by a parent/adult guardian at all times while in the facility unless in a YMCA staff supervised program.
- Guest(s) may use the same amenities as that of the host member and are required to follow all YMCA member policies.
- There is an additional fee for certain activities. Certain programs may require session registration and drop-ins may not be available. Check in with the Business Desk for details.
- Guest passes are non-transferable and are not redeemable for cash.
- Household YMCA members bringing another household will only use one pass.
- Guest passes are not good with any other offer.
- Guest pass card must be presented at the time of use and is valid at the following locations: Mukwonago YMCA, Southwest YMCA, Tri County YMCA, Waukesha YMCA, and West Suburban YMCA.
As a guest, you hereby assume all risks of injury arising out of your presence on the premises of the YMCA of Greater Waukesha County, your use of its equipment or facilities, and your participation in its activities, whether on its premises or at another location, and for yourself and your heirs and assigns hereby waive, release, and agree to hold free from all claims and damages the YMCA of Greater Waukesha County and its officers, directors, members, employees or agents. You understand the risks and dangers involved in participating in the programs and activities of the YMCA. You are physically capable of participating in such programs, and agree not to participate in activities that may injure myself or others.
We want members to take advantage of the Y wherever they live, work, or travel. With Nationwide Membership or the AWAY program, members have the flexibility to use participating Y facilities across the United States at no extra charge.
Nationwide Membership Members must show one of the following to enter the Y:
- Y Membership Card with valid photo printed on card
- Y Membership Card or Mobile App, with valid photo shown in Nationwide Membership system
- Y Membership Card or Mobile App, and valid photo ID.
- Valid photo ID that matches with information listed in Nationwide Membership system.
AWAY Members must complete the AWAY form and show one of the following to enter the Y:
- Y Membership Card with valid photo printed on card.
- Y Membership Card or Mobile App, and valid photo ID.
Sex Offender Policy
Member safety is our number one priority. Anyone on the sex offender registry is not permitted to hold a membership or access the facility. The YMCA conducts regular sex offender screenings on all members, participants, and guests. If a sex offender match occurs, the YMCA reserves the right to cancel a membership, end program participation, and remove visitation rights.
Cancelled Classes | Credits & Refunds
PARTICIPANT INITIATED PROGRAM CANCELLATION
- If you withdraw from a program prior to the start of the session, a YMCA of Greater Waukesha County credit will be issued minus a $5 transaction fee. No refund will be issued.
- If you withdraw from a program during the first week of the session and your first class has occurred, you will be issued a prorated credit minus a $5 transaction fee. No refund will be issued.
- No YMCA of Greater Waukesha County credit or refund will be issued after the first week of the session has been completed.
- Some programs require a non-refundable deposit or registration fee. Participant initiated cancellation in these programs will result in loss of this payment.
YMCA INITIATED PROGRAM CANCELLATION
If the YMCA of Greater Waukesha County cancels a program you are enrolled in, you may transfer to another program, receive a full refund or be issued a credit.
There are no refunds. The YMCA of Greater Waukesha County will not offer credits or make-up classes for individual classes missed or cancelled due to inclement weather or building emergencies. Programs that fall on New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, and Thanksgiving, and New Year’s Eve will be prorated. No other holidays apply.
Member Registration Benefits
YMCA of Greater Waukesha County members receive priority registration and member only rates. Membership must be maintained for the duration of the session to receive the member rate. Members of other YMCAs are eligible for member pricing and may register during Program Participant registration dates. All program registrations are on a first-come, first-served basis.
Program Participant Check-In Procedure
- Y members must show their membership card at the Welcome Center at the time of each program visit.
- Program Participants must show their program participant pass at the Welcome Center at the time of each visit. Registrants must pick up a program participant pass at the Welcome Center at the time of their first visit. Program participant passes are valid only for scheduled programs and do not grant general facility usage.
General Facility Age Use Policy
Children 8 and older may be in the facility and pool without a parent. Children 7 years of age and under must be accompanied by a parent/adult guardian at all times while in the facility unless in a YMCA staff supervised program.
Fitness Center Etiquette
- Be respectful of Y staff and other members.
- Workout attire must be appropriate for a family-friendly environment.
- Unauthorized photography not permitted.
- Multiple set users must allow single set users to work in.
- Wipe off machine pads and grips when done.
- Return equipment to appropriate areas/racks.
Fitness Center Age Use Policy
AGES 7 YEARS & YOUNGER
Ages 11 Years & Younger – Mukwonago Branch
- Not permitted in the Fitness Center.
- May use the track only with a guardian 18 years or older.
- Child and guardian must remain side-by-side at all times.
Excluding Mukwonago Branch (see above)
- Not permitted in the Fitness Center.
- May use the track, but not the cardio equipment.
- Must complete an orientation before using the Fitness Center.
- May not use the free weight equipment.
- Must complete an orientation before using the Fitness Center.
- Advanced Orientation will grant access to the free weight equipment.
- May use the Fitness Center.
- Orientations are not required, but highly recommended.
- All players that utilize the gymnasium and participate in YMCA programming are expected to abide by the Y’s Core Values of Honesty, Caring, Respect, and Responsibility.
- Inappropriate or foul language will not be tolerated; no warning is necessary. Violation of this rule will result in suspension from YMCA access. Repeat violators may have their membership terminated.
- Hanging on the rim or nets is not allowed at any time.
- Food and drinks, other than water, are not permitted in the gymnasium at any time.
CROSS-COURT BASKETBALL RULES
Southwest, Tri County, Waukesha & West Suburban Branches
- Participants must be 18 or older to participate. Youth under the age of 18 are not allowed in gym during adult basketball.
- Two games and out, no exceptions. No winner stays and continues to play.
- Registration required. Free for YMCA of Greater Waukesha County members.
YOUTH GYM RULES
- Adults must be accompanied by a child 15 years or younger in order to utilize the gym.
- There are NO full-court games permitted to be played during Youth Open Shooting. No exceptions.
Group Exercise Policies
- Classes can be removed from the schedule at any time due to low participation.
- Always inform your physician before starting a new exercise program.
- Prior to class, inform the instructor of any health issues.
- Be on time. The warm-up is important to avoid injury.
- If leaving class early, please notify the instructor before class.
- Please turn off cell phones, pagers, personal music, etc. before entering class.
- Workout at your own pace and listen to your body. If you are unsure, ask an instructor.
- Doing your own routine is discourteous and distracting to your fellow members and your instructor.
- Wear a separate pair of workout shoes for use in the Y.
- No food is allowed in the studio or gym.
- All plastic water bottles must remain at the outer edges of the room while exercising and while drinking.
- Equipment may not be removed from the studio or gym unless instructed by an instructor.
- All equipment must be returned to their proper storage area.
Dry Sauna Rules
Southwest, Tri County, Waukesha & West Suburban Branches
- Please do not pour water on sauna rocks or place wet towels on thermostats. This will damage the heating elements and may cause a fire.
- Towels must be laid on the sauna bench prior to sitting down.
- Shaving and other personal grooming is not permitted in the sauna.
- Eucalyptus and other oils are not permitted in the sauna.
HEALTH & SAFETY
- Limit use to a maximum of 10 minutes.
- Exposure to high temperatures may be harmful to your health. Members should seek the advice of their physician prior to using the sauna.
- Pregnant women, elderly persons, and those with heart disease, high or low blood pressure, or diabetes should avoid exposure to high heat and humidity.
- Wait at least 5 minutes after exercising to cool down before using sauna.
- No food or drink allowed.
- The YMCA strongly recommends that members do not use the sauna without supervision or another person present.
Steam Room Rules
West Suburban & Waukesha Branches
- Shower before entering steam room and after the use of toilet facilities.
- Please do not adjust the heating or cooling controls.
- Steam room users must not use any scented oils or similar items.
- Shaving and other personal grooming is not permitted in the steam room.
- Elderly persons and persons suffering from heart disease, high or low blood pressure, or diabetes should not enter the whirlpool.
- No one under the age of 18 permitted.
- Proper swim attire must be worn in the whirlpool. Cutoffs, shorts, or diapers are not permitted.
- Shaving and other personal hygiene is not permitted in the whirlpool.
- Persons under the influence of alcohol or drugs may not use the whirlpool.
- Pregnant women should consult their physician regarding whirlpool usage.
- Lengthy exposure may be hazardous to health and may result in nausea, dizziness, or fainting.
- No Lifeguard on duty.
- No diving.
The YMCA management reserves the right to modify the rules as necessary. Violation of the rules may result in loss of whirlpool and/or facility privileges.
General Pool Rules
- Users with open wounds or communicable diseases are not allowed in the pool.
- Do not bring food, drink, gum or tobacco into the pool.
- Shower before entering the pool and after the use of toilet facilities.
- Do not run or engage in rough play in the pool area.
- Do not bring animals into the pool area.
- Diaper changing on the pool deck is prohibited.
- Glass and breakable items are prohibited in the pool area.
- The Lifeguard’s word is final.
- Any swimmer under the age of 16 who wants to swim in the deep end must pass a swim test.
- YMCA Lifeguards may test the swimming competency of any swimmer.
- Non-swimmers of any age are not permitted in the deep end of the pool.
- Diving only permitted in designated areas.
- Breath holding activities are not permitted in YMCA pools.
- No running or rough play.
- Flotation devices must be U.S. Coast Guard approved; no inflatables.
- Children who require assistance or a floatation device must have an adult within arm’s reach of them in the water, not to exceed chest deep water.
- Proper swim attire must be worn at all times.
- Street shoes are not permitted on the pool deck.
- No unauthorized photography is permitted.
- Children not toilet trained are required to wear a swim diaper covered by a tight topped suit or plastic pants.
- Children age 5 and under must be accompanied by an adult (16+) IN the water and remain within arm’s reach.
- Children ages 6-7 must be accompanied by an adult (16+) actively supervising them in the pool area.
Water Slide Rules
Mukwonago & Tri County Branches
- Riders must be 55” tall at Tri County and 48” tall at Mukwonago.
- Swimwear with exposed zippers, buckles, rivets, or metal are not permitted.
- Follow the instructions of the slide attendant and wait for start signal.
- No goggles permitted during slide usage; eye glasses must be firmly affixed if needed.
- No standing, kneeling, rotating or stopping in the flume.
- Double riding is not permitted.
- Keep hands inside the flume.
- Leave the plunge area immediately.
- Slide must be ridden feet first, seated or lying on back.
WARNING: water depth is 4 feet.
Locker Rooms & Shower Facilities
- The YMCA is not responsible for lost, damaged, or stolen items. Personal belongings should be secured. Bring workout essentials and leave valuables at home.
- Participants using the locker rooms must provide their own locks.
- Locker keys are provided at Southwest YMCA.
- No food or drinks (other than water) in the locker rooms.
- Use of cell phones and cameras in any manner is prohibited in the locker rooms.
FAMILY & SPECIAL NEEDS LOCKER ROOM
The Family and Special Needs Locker Room is reserved for families and people with special needs.
To help the flow of traffic and prevent congestions in this locker room, we ask:
- Girls under the age of 4 may use the Boys’ Locker Room with a male adult, and boys under the age of 4 may use the Girls’ Locker Room with a female adult.
- Girls and boys between the ages of 4 and 8 should use the Family Locker Room when with an adult of the opposite gender.
- Girls with an adult female should use the Girls’ Locker Room; boys with an adult male should use the Boys’ Locker Room.
*Mukwonago YMCA: Girls’ Locker Room is restricted to females only, regardless of age. Boys’ Locker Room is restricted to males only, regardless of age.
GIRLS' LOCKER ROOM
Girls’ Locker Room is for females under the age of 18 and their accompanying adults.
- Boys under the age of 4 can use the Girls’ Locker Room with a female adult.
- Boys between the ages of 4 and 8 should use the Family Locker Room when with a female adult.
- Girls under age 18 must use the Girls’ Locker Room.
*Mukwonago YMCA: Girls’ Locker Room is restricted to females only, regardless of age.
BOYS' LOCKER ROOM
Boys’ Locker Room is for males under the age of 18 and their accompanying adults.
- Girls under the age of 4 can use the Boys’ Locker Room with a male adult.
- Girls between the ages of 4 and 8 should use the Family Locker Room when with a male adult.
- Boys under age 18 must use the Boys’ Locker Room.
*Mukwonago YMCA: Boys’ Locker Room is restricted to males only, regardless of age.
WOMEN’S LOCKER ROOM
Women’s Locker Room is only for females ages 18 and older.
MEN'S LOCKER ROOM
Men’s Locker Room is only for males ages 18 and older.
- Children under the age of 8 are permitted to use Child Watch.
- Parents must remain in the building when children are using Child Watch.
- There is a 3 hour time limit, per day, across the association.
- Please see the Child Watch Handbook for complete list of policies
Weather-Related Closing Policies
In the event of inclement weather, the Y will make every effort to continue services at our branches and throughout our programs. However, in certain conditions, when safety becomes a concern, branch closures and program cancellations may be necessitated. All YMCA Programs (adult, children, and child care services) will run whenever the YMCA building is open.
- The YMCA will remain open even if the local school district is closed.
- If we need to close our buildings, information on the closure can be found on our website, Facebook pages, mobile app, and local TV channels (4, 6, 12, and 58). An email will go out to currently enrolled program participants.
- Follows the local school district closings.
Waukesha & Mukwonago School Districts
- Follows the district closings. Parents have the option of using the branch-held School’s Out Fun Day.
Y BASE PROGRAMS
- If schools are closed (school district specific) before 6:00 AM, we will not operate a Before & After School Program (AM or PM). Instead, we will run a School’s Out Fun Day program at the branches where schools are closed from 7:00 AM - 6:00 PM for an additional fee. No credit for Before & After School fees will be given, but we will offer a $15 credit to that School’s Out Fun Day if parents elect to use that option and it’s their child’s regularly scheduled day.
- If schools have a late start (school district specific), we will not operate a Before School Program (AM).
- If schools have an early closure (school district specific) or after school activities are cancelled (school district specific), we will operate an After School Program (PM) at the discretion of the YMCA and the school district. We ask that parents pick up their children as soon as possible due to deteriorating weather.
- Full-Day Child Care Center is always open when the Waukesha YMCA is open.
Any use of electronic devices including, but not limited to: phone calls, texting, taking photos and/or videos, or internet use is prohibited while in all locker rooms and restrooms.
- When using an electronic device in YMCA program areas, the below expectations must be met:
- Pictures and videos should only be of individuals in the member’s party.
- Do not take pictures of other program participants.
- If staff feel this is being abused, members may be asked to stop and delete any pictures and/or videos.
Tobacco, Alcohol & Drug Policy
For optimal health of all members, program participants, volunteers, and staff of the YMCA of Greater Waukesha County, our grounds, facilities, and offsite program areas are tobacco, alcohol, and drug free environments. Any types of drugs, tobacco, alcohol or controlled substances are prohibited. This includes, but is not limited to, cigarettes, electronic cigarettes, cigars, pipes, water pipes, vapes, chewing tobacco, and snuff, as well as any drugs (except those properly prescribed by a physician and used in accordance with the physician’s instructions). Individuals under the influence of alcohol and/or drugs are prohibited from the grounds of the YMCA of Greater Waukesha County, facilities, and offsite program areas.
We believe that the experience of Y members, program participants, and guests should be guided by what is best for the safe and healthy development of a person. Our members and participants have a unique opportunity for growing and thriving. It is essential that we are mindful of each person’s physical, emotional, and developmental needs. We must also be particularly diligent in recognizing their unique vulnerabilities.
The YMCA of Greater Waukesha County prohibits the harassment, intimidation, or bullying of any member, guest, program participant, staff, or volunteer.
Bullying, or harassment, is defined as any intentional written, verbal or physical act directed towards another person that causes mental or physical harm and is perceived as being dehumanizing, intimidating, hostile, humiliating, threatening or otherwise likely to invoke fear of physical harm or emotional distress. This policy includes cyber bullying through the use of internet, cell phone, text messages, computers or other electronic devices.
Acts deemed to be harassment should be reported to the Branch Director immediately.
Anyone who engages in harassment or bullying of another person at the YMCA of Greater Waukesha County, our grounds, facilities, and offsite program areas will be subject to disciplinary action, including but not limited to termination of membership privileges and/or program participation.
Please promote our core values of caring, honesty, respect, and responsibility when engaging with fellow members. Preserve personal space and refrain from wearing clothing with offensive language or controversial slogans. We want all of our members, program participants, and guests to feel safe and comfortable while in our facility.
The YMCA dress code supports equitable facility access and is written in a manner that does not reinforce stereotypes. To ensure effective and equitable enforcement of this dress code, YMCA staff shall enforce the dress code consistently and in a manner that does not reinforce or increase marginalization or oppression of any group based on race, sex, gender identity, gender expression, sexual orientation, ethnicity, religion, cultural observance, household income, or body type/size.
- Members, program participants, and guests should be able to dress comfortably and be in the facility without fear of or actual unnecessary discipline or body shaming.
- Clothing must be activity appropriate. For instance, swimwear must be worn in the pool, closed-toe athletic shoes with non-marking soles must be worn in the gym and on the Fitness Center, chests and backs must be covered in the gym (ie: no “shirts” vs. “skins”).
- All members and staff should understand that they are responsible for managing their own personal "distractions" without regulating individual members' clothing/self-expression.
This dress code is designed to accomplish several goals:
- Maintain a safe environment.
- Allow members to wear clothing of their choice that is comfortable.
- Prevent members from wearing clothing or accessories with offensive images or language, including profanity, hate speech, and pornography.
- Prevent members from wearing clothing or accessories that denote, suggest, display or reference alcohol, drugs or related paraphernalia or other illegal conduct or activities.
We offer private changing rooms for anyone who needs or desires privacy. Those who identify as gender binary or identify as gender fluid have access to those if they would feel more comfortable. We follow federal and OSHA guidelines allowing transgender persons to make use of locker rooms and restrooms matching their gender identity.
The YMCA of Greater Waukesha County supports and encourages mothers who wish to breastfeed throughout our programs and facilities. It is important to remember that in every state breastfeeding in public places is permitted and protected by law (see here). Even though our YMCA has areas designated specifically for breastfeeding, the law provides that mothers may breastfeed wherever they chose in your facility and on your grounds.
It is our goal to have all of our staff aware of our practices around breastfeeding, including young and/or part-time staff.
A mother may breastfeed in our YMCA locations if all parties are authorized. Several areas mothers are not authorized to breastfeed are:
- Men’s and Boys’ Locker Rooms
- Men’s and Boys’ Restrooms